Wow, Thank You Apple!

Instead of a post about what I am doing in my classroom, I wanted to share with you something that happened last weekend that made me appreciate my Apple products that little bit more (I promise I am not one of those Apple evangelists).

My daughter is soon to turn 13, like most teenagers she is very attached to her technology. Last year she spent months saving up her allowance, birthday money, Christmas money as well as working odd jobs to earn extra so that she could buy herself an iPod touch. So finally in January 2013 she was to purchase it, and since then it seems like it has become surgically attached to her.

Just to give you an idea of how much it is used, here is a short list of some of the apps she uses on a regular basis (and not just to surf the internet or listen to music):

  • iAWriter – she is writing her second ‘novel’ on this (and is determined to be a published author)
  • Crunchyroll – where her current obsession with Japanese Culture and anime can be fulfilled.
  • iStudiez Pro – so that she can keep track of her homework.

She is unbelievably careful with her iPod, keeping in a zipped pocket of her school blazer and in a case to protect it. However through a series of horrible coincidences her iPod managed to fall out of this protection and bounced off the flagstones outside her school. Fortunately it only dented one corner of the iPod, but this happened to be the corner where the power button was.

From that moment on her iPod kept trying to randomly shut down, or take screen shots whenever she pressed the home button. So we decided to make out first ever trip to the ‘Genius Bar’ at an Apple store to see if it could be fixed.

The Apple store ‘Genius’ took one look at her iPod and said ‘that can’t be fixed, you need a new iPod’. My heart sank because I knew we couldn’t afford one and while he went to speak to his manager I explained to my daughter that she might just have to cope with a broken iPod for a while longer.

Imagine my surprise when he returned holding a new iPod, handed it to her and said ‘here you are try not to break this one’. Now I realise that they are probably going to refurbish her old iPod and sell it, but by giving her a new iPod for free to replace one that she had broken was amazing.

So we used the money I had set aside for repairs to buy her a better case for her new iPod.

It’s a Speck Geoskin which she chose for the simple reason that it protects the buttons.

And in case you wondered, we had backed her iPod to iCloud before we went, so when we set up her new iPod we used this back up to it up. So all her apps were back, with all ther data. Even her background picture was in place. It’s so nice when things work!
So thank you Apple, you have made my daughter (and by extension, me) very happy!
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4 Responses to Wow, Thank You Apple!

  1. Fiona Rivaz says:

    What a great story. I need a new phone case so will see if they do phone cases too. My current case has been brilliant but is ultra basic. Will look at Crunchyroll too.

  2. sharechair says:

    I’m so happy this worked out well for your daughter. I will say, I have only had excellent experiences at the Apple store. They are so organized, and every person I have ever spoken with has been very helpful, knowledgeable and friendly. AND … at 63, I always worry that I might get, well, patronized by a young tech person, and happily that has NEVER happened at the Apple store. 🙂

    • kati10705 says:

      It was my first experience of the Genius Bar and I was very impressed. But I have had excellent service in the main shop (especially when I was trying to choose my MacBook).

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